Articles We Like
Our hometown of Greenville, SC has been recognized by Inc. Magazine on their Surge Cities list this year. I'm quoted in the lead article.
Solid research on the major God Bots and how people are using them. The number one use: searching for a quick fact. Read on to see which assistant does it best.
This is a helpful article to understand the basics of AI assistants or digital assistants. This is a rather simplistic description, but it really does the job in a just a couple of paragraphs and diagrams.
Great article on the value virtual assistants are bringing to businesses, but even more importantly how critical it is to make sure they are easy to use. One of our core tenants at Yesflow is to deliver solutions that are simple and easy to use.
"We’re now entering a time when voice technology and conversational AI can fundamentally transform the employee experience as well as improve an enterprise’s processes and profitability." This article rightly points out where we're headed with voice in the enterprise. The sooner you invest in voice-first technology, the sooner you can improve productivity and gain a competitive advantage.
"76% of agents feel that they are not getting the most out of their digital technology, according to the survey." The 'build it and they will come' strategy isn't working. Not even with portals. Changing the way agents actually interact with their systems is the key to real change.
Mirror, mirror on the wall, who's the smartest assistant of them all? Google continues to dominate in 4 out of 5 categories in this recent survey. It is really interesting that their mobile OS and Local knowledge graph seem to be the key. Our own experience with Google Dialogflow and Android are consistent with their lead in the "smarts" addressed by this Loup survey. For the use cases that we're automating today, in the enterprise Siri and iOS are the most prevalent among corporate end-users. The Yesflow platform takes advantage of Google's superior execution of dialog intent and brings that accuracy to bear in a native solution for iOS users - best of both worlds!
Great message and insight all around. Especially enjoyed the reference to what technology is and what it is not. To paraphrase, it is an enabler, not the closer. And I might argue that today a lot of the technology overload that we have is even an obstacle versus an enabler.
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