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Here are a couple of good examples of voice interaction in customer-facing use cases.
A great quote about voice technology from the article: "it’s a transformative technology that disrupts nearly every industry, like smartphones and the internet did before."
From transcribing calls and taking notes to setting tasks and making appointments, digital assistants are finding homes in meetings and conference rooms too.
Microsoft continues to plow development energy behind Power Virtual Agents. This is an excellent article about "how to build" a low code PVA. In our experience, these starting points for conversational experiences are great but typically apply to a pretty limited user experience. That is, they're great for a very short process, but it can leave a lot to be desired for longer processes. Don't get me wrong – I think PVAs are great and I love the advances with this tooling, but it is still tough to design and build complete user experiences without a good process leader and a good developer to finish it off. At Yesflow we're leveraging the Microsoft stack of backend tools (LUIS, Bot Framework, etc.) the same way as PVA, BUT we're providing NO CODE, complete, end-to-end "processes on conversational rails" so that our customers can be up and running very quickly without a design or development effort.
Interesting perspective on Microsoft Cortana as the company moves to "shut down" Cortana for consumers. We agree with the author's assessment that, despite shutting down the Cortana offering, Microsoft is VERY well-positioned for voice capability in the enterprise. Microsoft AI and their bot capability have become the foundation for many enterprise-grade "specialty" assistants. This is very much in line with what we do with Yesflow - utilize Microsoft tools to deliver specialty assistants for enterprise customers (based on our pre-built, pre-tested, enterprise-grade Yesflow assistant whose foundation is Microsoft tech stack from top to bottom).
Thanks to the good folks over at Designli - Keith Shields and Joshua Tucker - for sponsoring this blog about the tremendous value of prototyping and working closely with key customers during the early stage of your product development. We had a great experience working with them during the early stages of building Yesflow. Shout out to Mike Harris for your support during this process!
Our hometown of Greenville, SC has been recognized by Inc. Magazine on their Surge Cities list this year. I'm quoted in the lead article.
Solid research on the major God Bots and how people are using them. The number one use: searching for a quick fact. Read on to see which assistant does it best.
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