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How To Win With A Tech-Forward Customer Experience

May 30, 2019
Customer Success

Shared By Michael Elliott

MY THOUGHTS:

Good article on the investment companies are making in enhancing their customer experience and how that will be key to differentiate them in the future.

Original Article:

The Container Store’s next-generation prototype outlet in Dallas features 18 digital screens to provide customers with everything from inspiration to practical tips to an interactive design tool. At its NYC flagship store, H&M is testing voice-activated mirrors that will offer style advice and discounts. French beauty brand L’Occitane en Provence is leveraging augmented reality and stationary bikes to let

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