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How To Win With A Tech-Forward Customer Experience
Good article on the investment companies are making in enhancing their customer experience and how that will be key to differentiate them in the future.
The Container Store’s next-generation prototype outlet in Dallas features 18 digital screens to provide customers with everything from inspiration to practical tips to an interactive design tool. At its NYC flagship store, H&M is testing voice-activated mirrors that will offer style advice and discounts. French beauty brand L’Occitane en Provence is leveraging augmented reality and stationary bikes to let