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Separating the Enterprise Digital Assistant Hype From Reality

May 8, 2019
Digital Assistants

Shared By Tap Haley

MY THOUGHTS:

Hype versus reality is particularly appropriate in this space. Embedding a true Enterprise Digital Assistant that provides users with an "Uber-like" experience requires more than just a great technology solution. Vertical knowledge and experience from the solution providers will be equally important to succeed.

Original Article:

As artificial intelligence (AI) and chatbots start to infiltrate the digital workplace it’s been interesting to watch the emergence of the “enterprise digital assistant” concept. While "digital assistant" may conjure up cute images of robot helpers, they are effectively apps that act as an interface with other systems to aid in task completion and search. In some cases, they include a chat interface and possibly

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